Coaches: Log every session within 24 hours — Office Hours completions, 1:1 calls completed, and 1:1 no-shows. This form is how your work is tracked and how you get paid. No submission means no pay.
Log a Session
Your Role Workspaces
Booking Partner
View Your Leads
Assigned leads live in MyAtlas — myatlasgo.com
Client Feedback Forms
Post-travel feedback from clients you've served
CLIA Reimbursement
Submit with cruising.org receipt. Requires 90+ days active.
Client Booking Request Form
Public form at atlascoasttravel.com/book — for context
Partner Commission
Atlas-referred leads80/20 (you keep 80%)
Self-sourced bookings90/10
Pay schedule1st & 15th via Dots
Lead response window: 24 hours, no exceptions. Leads that go unanswered are reassigned. If you cannot take a lead, notify Atlas Coast immediately so it can be reassigned. Returning clients from Atlas-referred leads remain on the 90/10 split.
Agent Success Coach
Log a Session
Submit within 24 hrs — every session, every no-show
Office Hours Zoom Room
Wednesdays 6pm ET · ID: 525 815 3110 · Arrive 2-3 min early
1:1 Milestone Call Calendly
Manage your availability and see upcoming 1:1 bookings
Training Hub
Schedule, archives, and agent-facing session links
Coach Pay, Per Session
Office Hours (completed)$25 / session
1:1 Milestone Call (completed)$15 / call
1:1 Milestone Call (no-show)$10 / call
Pay schedule1st & 15th via Gusto
Coach session pay is 1099 income through Gusto, separate from your agent commissions in Dots. You will receive two 1099s at year end. Questions: [email protected]
Coach Operations
Zoom & Calendly
Office Hours Zoom Room
Static link, same every Wednesday, forever
Meeting ID: 525 815 3110
1:1 Milestone Call Calendly
Atlas account — manage your availability here
One shared Zoom room. Office Hours, Class is in Session, and 1:1 Milestone Calls all share the same room. Sessions cannot overlap. 1:1 calls generate individual Zoom links per Calendly booking — same room, different invite link. Arrive 2-3 minutes early. Waiting room is enabled; you admit agents and start on time.
Calendly setup: You are added with an Atlas email alias (coach.[yourname]@atlascoasttravel.com). Control your own availability, sync an external calendar to prevent double-bookings, and add a buffer between appointments. Round-robin routing distributes 1:1 bookings automatically across available coaches.
Office Hours Structure
Every Wednesday 6-7pm ET. Open drop-in — no agent registration required. Come prepared with a topic (supplier update, booking scenario, compliance reminder) in case it is a quiet session.
0:00
Welcome, brief intro, open the floor
0:10
Introduce prepared topic if no immediate questions
0:30
Transition to open Q&A, recap key points from earlier
0:50
Invite broader discussion, let other agents contribute
0:55
Wrap up: next Office Hours date, 1:1 booking link, community Q&A channel
If you don't know an answer: Say so. Direct the agent to Atlas Academy or the Agent Resource Guide. Then post the correct answer in the community Q&A channel afterward so the whole community benefits. Never guess — agents book travel based on what they hear.
1:1 Milestone Call Checklists
Pre-Quote Call
Before the call, confirm via Calendly this is a pre-quote session and pull the relevant milestone checklist. These calls are readiness checks, not general Q&A.
Has the agent reviewed the quoting guidelines?
Do they know how to use the booking platform (MyAtlas)?
Can they communicate pricing and inclusions clearly to clients?
Do they know the required documentation before accepting any payment?
Pre-Booking Call
30-minute individual call. Agents schedule via Calendly. Confirm whether it is pre-quote or pre-booking from the booking details.
Has the agent collected a signed Credit Card Authorization Form?
Did they offer travel insurance? Signed waiver if declined?
Do they know to enter the booking in MyAtlas immediately?
Do they understand commission pays after travel, not at booking?
Any state-specific compliance to flag? (CA, FL, HI, WA)
When an agent isn't ready: Direct them back to the relevant Atlas Academy modules and encourage them to rebook the call. If there are significant knowledge gaps, use the call to cover the most critical ones and close without advancing them if needed. Submit the session log regardless — the call happened and your time counts no matter the outcome.
Live Sessions
Coaches: log every session at atlascoasttravel.com/tracking within 24 hours — Office Hours, 1:1 calls completed, and 1:1 no-shows all count and all get paid.
Office Hours
Every Wednesday at 6:00pm ET — open drop-in, no agent registration required
Coach-hosted
Class is in Session
First Thursday of every month at 6:00pm ET
1:1 Milestone Calls
30 minutes · Scheduled via Calendly · Before an agent's first quote and first booking
Log every call — completed and no-shows
Community
Community Home
Forum, wins board, Q&A, and group chat
Q&A Board
Where agents bring questions. Coaches: post follow-ups here after every session.
Wins & Celebrations
Share the big moments — yours and your agents'
Agent Lounge
General community — stay connected with the full network
Your Course & Policies
Atlas Partners & Coaches Course
Role guide covering policies, lead handling, session facilitation, pay, and ethics. Reference here first before emailing support.
Role Expectations
Full conduct, performance, and eligibility standards for both roles. Reviewed at acceptance and binding throughout.
Partner Expectations
Lead handling standards, 24-hour response requirement, client-first conduct, and CLIA reimbursement eligibility.
Coach Expectations
Weekly availability commitment, session standards, Zoom and Calendly requirements, and removal triggers.
Holding both roles?
The Partner and Coach designations are independent. Each has separate eligibility, expectations, and compensation. Agent commission payouts are issued through Dots; coach session payments are issued through Gusto. These accounts are always separate, and you will receive two 1099s at year end. Questions: [email protected]
