Meet Our Coaches 
Beyond the open group sessions on the training hub (Office Hours and Class Is In Session), you have three ways to get closer, more personal coaching. Each one is built for a specific moment in your journey, so the fastest way to get real help is to pick the one that actually matches where you are right now.
Book a 1:1 Milestone Call
Join a Small Group Session
Grab a Quick 15
This is the hands-on one. A coach shares screens with you and works through your first quote or your first booking, live, start to finish. Building a quote? You build it together. Client ready to buy? You place the booking together. It's real work on your actual client, not a general check-in.
How often: up to two every 90 days
You've completed Atlas Academy You've finished at least the basic level of training for the specific supplier you're working with You have a real client you're quoting or bookingWe keep this one gated because the 30 minutes is for your actual quote or booking, not for covering ground Academy already covers. Showing up ready is exactly what makes it work.
Book Your 1:1A small room, 5 to 8 agents, with a coach who has time to actually get to your questions. This is where you go when you want more individual attention than the large group sessions can give, but you're not placing a booking yet. If you've got a real client ready to buy, that's a 1:1, not this.
How often: as often as you like Recommended: you've started the first few modules of Atlas AcademyThere's no hard requirement here, but you'll get far more out of the room with the basics already under your belt. Keeping the group to 5 to 8 is what makes sure everyone gets real air time.
Join a Small GroupExactly what it sounds like. Fifteen minutes for a few quick questions, for agents who are a good way into Academy and just need a couple of things cleared up.
How often: up to three every 90 days You're a good way into Atlas Academy (you don't need to have finished it, that's just for 1:1s) You've already checked Academy and the Agent Resource Guide for the answersHere's the honest ask: check Academy and the Resource Guide first, because a lot of the time the answer's already there and you'll get it faster than waiting for a slot. Quick 15 is for the questions that genuinely aren't covered anywhere else, and checking first keeps these slots open for everyone.
Book a Quick 15
A note on your coaching sessionsYour coaching sessions, both your 1:1 Milestone Calls and your Quick 15s, are one of the most valuable things your membership gives you: focused time with a coach who's there just for you. When you book one, that time is set aside and a coach is scheduled to meet you. A missed session isn't free on our end. It takes that spot away from another agent who wanted it, and it comes at a real cost to Atlas Coast.
Life happens, and an occasional change is completely understandable. All we ask is that if you can't make a session, you cancel with at least 24 hours notice so we can open that spot back up for someone else. Cancelling in time never counts against you. This is only about no-shows, booking a session and not showing up.
Here's the good news: string together six months with no missed session and your count goes right back to zero, a clean slate.
A pause covers both your 1:1 Milestone Calls and your Quick 15s, since a no-show is a no-show either way. Office Hours and Small Group Sessions stay open to you the entire time.
This isn't about being strict for its own sake. It's about protecting a limited resource so it stays there for the agents who are ready to show up and use it. Give us a heads-up whenever your plans change, and we'll always be glad to see you in your sessions.
Looking for the open group sessions? Office Hours and Class Is In Session are always on the training hub, along with every session recording and the weekly agent videos.
Meet Your Atlas Coast Coaches
Melissa Brown
Melissa's certifications run deep, spanning Princess, Regent Seven Seas, Celebrity, Norwegian, Virgin Voyages, and Royal Caribbean, plus the College of Disney Knowledge. That range makes her a go-to coach for agents growing into cruise and Disney bookings. She's also logged serious firsthand miles, including weeks in Japan on land and at sea.
Jennifer Cobb
Jennifer is a cruise specialist focused on couples, from romantic escapes to milestone celebration cruises. She's especially good with first-time cruisers, walking them through the process from the ground up, which makes her a patient coach for newer agents learning cruise. She holds her Disney CEP and Sandals CSS certifications.
Lori-ann Gebhardt
Lori co-owns her own agency and brings eight years as an advisor and more than 24 personal cruises to her coaching. She knows the path from new agent to agency owner because she's walked it herself. Agents focused on cruises, romance travel, or accessible family trips will find a lot to learn from her.
Christie Holt
With over eight years in the travel industry, Christie coaches from real experience. Her specialties are Disney destinations and cruises, so she's a strong fit for agents who want to build confidence booking those. She's Atlas Academy Certified and good at making a steep learning curve feel manageable.
Melissa Mack
Melissa is an Agent Success Coach with more than 20 years helping individuals and families plan travel. She specializes in cruises, all-inclusives, and theme parks, so agents building those skills have plenty to draw on. She's practical, experienced, and focused on helping other advisors grow.
Jaime Ryter
Jaime brings a deep credentials list, spanning Disney, cruises across nearly every major line, and accessible travel. She's an Accredited Cruise Counselor and a CLIA Accessible Cruise Travel Specialist, with real expertise helping families who travel with special needs or mobility devices. Agents who want to broaden their certifications or specialize in accessible travel will learn a lot from her.
Lisa Smith
Lisa is a dedicated cruise specialist who's helped individuals, couples, families, and groups sail with confidence. She stays current on the newest ships, itineraries, and promotions, which makes her a strong coach for agents who want to go deep on cruise. Her experience spans Royal Caribbean, Carnival, MSC, NCL, Virgin Voyages, and Princess.
Bryce Swanson
Bryce has explored more than 30 countries and turned plenty of "someday" trips into booked ones for happy travelers. His specialties are luxury, destination weddings, and solo travel, which gives agents in those niches a lot to learn from. He also organizes group departures, so he can speak to running those too.
Danielle Swiger
Danielle owns Royal Serene Travel and specializes in cruises with the world's leading lines, from quick weekend getaways to Alaska, the Caribbean, and Europe. She's a strong coach for agents thinking about cruises, group departures, or building their own business. She also runs her own group trips, so she knows that side firsthand.
Interested in becoming an Atlas Coast coach? Here's how it works.
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