Atlas Coast Travel Group (atlascoasttravel.com) and MNC&C (ProfMelissa) share the same Missive workspace. Some team members have access to both brand inboxes. All outbound replies from Missive — regardless of which team member sends — go from [email protected] with that person's individual signature.
| Address | Purpose | Routes To |
|---|---|---|
| [email protected] | Primary outbound for all general team communication. Default when nothing else applies. All Kajabi automation emails send from here. | Shared inbox; auto-assignment rules apply |
| [email protected] | Agent-facing inbound. All agent CTAs, Kajabi form submissions, agent-initiated inquiries. | Donna (primary) |
| [email protected] | Supplier-facing inbound. | Bati and Kelley |
Every team member has a [email protected] alias. Email to a personal alias routes directly to that person in Missive. Replies go from [email protected] with the individual's signature. Aliases are used individually, not as group lists.
[email protected] does not exist and is not publicized. Do not create or reference it in any documentation or agent communications. Use [email protected] for all agent-facing contact.
| Team Member | Atlas Coast Inbox | ProfMelissa Inbox |
|---|---|---|
| Melissa | ✓ Yes | ✓ Yes |
| Bati | ✓ Yes | ✓ Yes |
| Kelley | ✓ Yes | ✓ Yes |
| Donna | ✓ Yes | ✓ Yes |
| Nicole | ✓ Yes | ✓ Yes |
| Shiela | ✓ Yes | ✓ Yes |
| Jenny | ✓ Yes | — No |
| Betsy | ✓ Yes | — No |
| Jess | — No | ✓ Yes |
If you handled it: Close it. If someone else should handle it: Assign it and leave an internal comment. If you need to find it later: Label it before closing. Never delete.
All forms route through [email protected] and land in Missive. Auto-assignment rules handle predictable submissions.
| Form | URL | Routes To |
|---|---|---|
| Coach and Booking Partner Application | atlascoasttravel.com/apply | Bati and Kelley |
| Where Is My Commission | atlascoasttravel.com/missing | Betsy |
| I Was Referred | atlascoasttravel.com/referredme | Betsy |
| Agent Referral Bonus Claim | atlascoasttravel.com/refer | Betsy |
| Supplier Request | atlascoasttravel.com/supplier | Bati and Kelley (via suppliers@) |
| CLIA Reimbursement Request | atlascoasttravel.com/CLIA | Betsy |
| Form | URL | Routes To |
|---|---|---|
| Book with an Atlas Agent | atlascoasttravel.com/book | Goes directly into MyAtlas, assigned to a Booking Partner there. Does not route through Missive. |
| Atlas Partner Feedback | atlascoasttravel.com/feedback | Bati |
| Form | URL | Routes To |
|---|---|---|
| Coach Session Tracking | atlascoasttravel.com/tracking | Jenny (via Google Apps Script notification — not Missive) |
| Coach and Partner Acceptance | atlascoasttravel.com/accept | No Missive routing — triggers Kajabi automation directly |
| Support Escalation | atlascoasttravel.com/hq | Routine: Donna. Urgent: Donna and Bati. Critical (potential fraud): Bati immediately. |
Adding an alias requires two steps or it will not work: (1) Google Workspace admin at admin.google.com — makes the address exist and receive email. (2) Missive — adds the alias as a connected inbox so emails appear for the team. If only step 1 is done, emails arrive at the address but are invisible in Missive.
DNS for atlascoasttravel.com is managed in Kajabi settings — not in Hostinger and not directly in Cloudflare. Do not touch DNS in Hostinger for this domain.
All staff use the Atlas Coast HTML signature in Missive. Setup path: Preferences > Accounts > [email protected] > Signature > switch to HTML mode > paste signature HTML > update your name and title > save.
| Name | Title in Signature |
|---|---|
| Melissa Newman | Founder and CEO |
| Bati | Co-COO, Atlas Coast Travel Group |
| Kelley White | Co-COO, Atlas Coast Travel Group |
| Jenny | Training and Development |
| Betsy | Director of Agent Finance |
| Donna, Nicole, Shiela | Agent Support Specialist |
